INFORMATION ABOUT SHIPPING
Providing our customers with the most efficient and private shipping methods available is at the top of our great customer service list. Expediting orders for our lucky customers means timely deliveries, attention to privacy preferences and service with a smile. All the products are sent from our warehouse is Mcgaheysville, VA, USA and Bradford, United Kingdom . It is crucial that you provide us with a valid (real) delivery name and address, otherwise we cannot guarantee that the parcel will be successfully delivered.
We are happy to ship our quality products to many countries around the world. Before ordering, we gently recommend confirming that your item selection(s) and your country are included in the shipping information. We have two shipping options at the moment:
– Delivery takes between 2 to 10 working days.
We only deliver to private addresses – Po Boxes, Packstations, Relay Points and general public places will not be accepted as a valid delivery address.
– Your track and trace information will be sent to your registered email address once the parcel has been shipped – check your spam folder.
– No tracking updates until the parcel has reached the destination country, sometimes this process can take up to 10 business days.
– Deliveries don’t need to be signed for. Your courier will deliver your parcel at your delivery address and will leave a note if you are absent. Note that in some specific cases, the courier may deliver the order in your letter box in order to speed up the delivery process.
– It is not possible to arrange a specific time or date for a first delivery attempt. The courier will not ring your phone number to check whether you are at home.
– Our American Shipping Partner will ship the order to your country, the final delivery will be be managed by your country-specific local courier.
UPS (Standard Shipping)
Shipping times and costs might change depending on the country of destination; the information will be displayed before completing your purchase, at the checkout screen.
Regular Tracking Updates; you will receive an email with all the tracking information once the parcel has been shipped from our facilities. You will know where your package is all the time.
Orders over $500, can opt for the UPS (Standard Shipping) free of charge
Door to door service: UPS will pick your order in our warehouse and will deliver it to your doorstep.
This service is not available for: Africa, Croatia, Hungary, Saudi Arabia, South Korea, China , Thaliand.
Depending on the degree of discretion you require, we have 2 different packages available:
Standard Packaging: FREE
Stealth Packaging : $4
Note: Standard Packaging and Stealth Packaging will take the same time to reach you. The only difference will be how discrete your parcel will look. Please note that free gifts like stickers, grinders and smoking papers will not be added to the order if stealth shipping is selected – as they do not fit inside the box. Only the free gift will be added when using this packaging.
1. Please note that IK Pharmacy will not be held accountable for any incorrect information provided by the customer. Incorrect customer information resulting in incorrect delivery, non-delivery, detainment or charges will remain at the customer’s responsibility.
2. The customer is fully liable for any order shipped, once it leaves our warehouse. IK Pharmacy cannot be held responsible or liable for any product content or charges involved should your parcel be stopped by any international customs process.